Privacy and Cookie Policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA

(Art. 13 EU Regulation 2016/679)

This privacy policy applies to the processing of personal data carried out by Horecos (as defined below) of users of the mobile application called "Horecos" downloadable from the website www.horecos.com ("Platform").

Horecos may make changes and additions to this privacy policy, also as a consequence of any regulatory changes or additions. Where possible, Horecos will inform the user adequately in advance of the substantial changes, the user will still be able to view the text of the privacy policy constantly updated on the Platform.

  1. DATA CONTROLLER AND CONTACT DETAILS

    Il titolare del trattamento dei dati personali è Horecos di Cristian Sefrin, con sede legale in Via Carona 11, 6912 Pazzallo, Svizzera (“Horecos”), contattabile all’indirizzo email:info@horecos.com.

  2. TYPES OF PERSONAL DATA PROCESSED

    Horecos will process the following personal data relating to the user (consumer or Host, as defined in the Terms and Conditions): ● ● ● ● ● ● ● Registration data, such as: e-mail address, name, surname, date of birth, chosen password and telephone number. Furthermore, for Hosts, the following are collected: name of the home restaurant, address of the place where the services will be provided. Geographic position and, if the function is enabled on the device used, geolocation information (to show search results). Booking and purchase data, such as: day and time of the desired service, preferred language, personal data necessary to complete the order including name, surname, telephone number, billing address, further requests/information made in the booking request. Payment data, such as: name and surname for billing, credit card information. If you choose receipt with tax code or invoice, further data will be processed, such as tax code/VAT number. Browsing data, such as IP address. For further information on this processing, we invite you to consult our Cookie Policy (insert link). Content published on the social pages and on the Platform managed by Horecos. Content of any communications exchanged with Horecos through the various contact channels.

  3. PURPOSE OF THE PROCESSING AND LEGAL BASIS

    Personal data is processed for the following purposes:

    Purpose Legal basis
    Registration and account management Execution of the contract (art. 6, par. 1, letter b) GDPR)
    Provision of intermediation and booking management services Execution of the contract (art. 6, par. 1, letter b) GDPR); Consent (limited to geolocation information) (art. 6, par. 1, letter a) GDPR)
    Data communication to the Host in case of completion of the booking Execution of the contract (art. 6, par. 1, letter b) GDPR)
    Payment and invoicing management Execution of the contract (art. 6, par. 1, letter b) GDPR)
    Management of the review system Execution of the contract (art. 6, par. 1, letter b) GDPR)
    Complaint management and communication with the user Execution of the contract (art. 6, par. 1, letter b) GDPR)
    Verification and checks of the information entered by Hosts during registration and the contents (including reviews) published online Legitimate interest (art. 6, par. 1, letter f) GDPR) to guarantee the security and quality of the service
    Compliance with legal obligations, regulations or community/national legislation or compliance with orders from regulatory or police authorities Compliance with legal obligations (art. 6, par. 1, letter c) GDPR)
    Sending promotional and marketing communications via email Consent (art. 6, par. 1, letter a) GDPR)

  4. TREATMENT METHODS

    Personal data is processed with automated and non-automated tools, in order to guarantee the security and confidentiality of the data itself. Payments are processed through secure systems (SSL encryption) to ensure maximum user safety.

    Horecos does not carry out entirely automated processing that could significantly impact the individual.

  5. COMMUNICATION AND DISSEMINATION OF DATA

    The data of users who complete a booking (name, surname, telephone number, e-mail address, billing information, any specific requests indicated during the booking phase) will be communicated to the relevant Hosts for the management of the booking. Personal data may also be communicated to:

    • Horecos employees and collaborators;
    • Providers of technical services for the management of the Platform, who act under the responsibility of Horecos;
    • Payment service providers for transaction processing (Stripe);
    • Competent authorities when required by law. Information relating to the Host (and in particular: name of the home restaurant) is publicly accessible.

  6. TRANSFER OF DATA ABROAD

    Considerato che Horecos ha sede legale in Svizzera, i dati personali potrebbero essere trasferiti e trattati in Svizzera, paese riconosciuto dalla Commissione Europea come dotato di un livello di protezione adeguato. Per maggiori informazioni, può contattarci all’indirizzo: info@horecos.com.

  7. STORAGE PERIOD

    Personal data will be kept for the time strictly necessary to achieve the purposes for which they are collected and, in any case, no longer than 10 years from the closure of the user/Host account.

  8. RIGHTS OF THE INTERESTED PARTY

    Users have the right to:

    • Access their personal data;
    • Rectify inaccurate data;
    • Delete data in certain circumstances;
    • Restrict processing;
    • Request data portability;
    • Object to processing;
    • Withdraw consent previously provided.

    To exercise these rights, please contact: Horecos di Cristian Sefrin, Via Carona 11 - 6912 Pazzallo, Switzerland. E-mail: info@horecos.com

    Users also have the right to lodge a complaint with the competent supervisory authority, which for Italy is the Garante per la Protezione dei Dati (Piazza Venezia n. 11 00187 Rome, Fax: (+39) 06.69677.3785, Switchboard: (+39) 06.696771, E-mail: garante@gpdp.it).

    Last updated: 16.12.2025 (Cookie Policy v1.1.0)

    Cookie Policy

    What is a cookie?

    A cookie is a small data file that your Internet browser creates on your device. In other words, it is what you might call an “identity card”. To improve user experience, we use cookies to store login data and ensure secure access and collect statistical data to optimize the functionality of the site.

    We use the following types of cookies:

    Technical cookies are necessary, while analytical cookies are optional and the user can decide not to accept them.

    • Technical cookies (including functionality cookies): they are used exclusively to send session identifiers (random codes generated by the server) necessary to ensure safe and efficient navigation. These cookies are not stored permanently on the user's computer and are deleted when the browser is closed. In particular, the use of session cookies serves to guarantee security and improve the service offered. ● Analytics cookies: We use analytics cookies to analyze how our website is used.
    • Technical cookies are necessary, while analytical cookies are optional and the user can decide not to accept them.
    First-party technical cookies
    Cookies Typology Function Duration
    consent_state Technical Stores the signed consent status and Cookie Policy version. 12 months
    consent_ledger.v1 (local storage) Technical Keeps an auditable log of consent events in your browser. Persistent until consent is reset or browser storage is cleared
    NEXT_LOCALE Preferences Remembers the language you selected for the site. Session
    Selected third-party cookies
    Cookies Typology Function Link to the privacy policy Duration
    Google Analytics 4 (_ga) Analytical Collect data in aggregate form for statistical purposes. https://policies.google.com/privacy?hl=it 2 years
    Google Analytics 4 (_ga_*) Analytical Preserve session state for analytics events. https://policies.google.com/privacy?hl=it 2 years

    Some cookies are placed by third parties selected by us as suppliers. We recommend that you visit the websites of these third parties to understand how their cookies are used.

    You can change your browser settings so as not to accept cookies, or delete cookies from your device. In this case it will still be possible to visit our site, but the user experience may not be optimal, and some features may not be available.

    Most browsers allow you to browse in "private" mode, in which cookies are deleted after each visit.

    Depending on the browser you are using, this setting has a different name; Below are the most common browsers and their “private” mode:

    • Internet Explorer 8 and later; InPrivate
    • Firefox 3.5 and later; Anonymous browsing
    • Google Chrome 10 and later; Incognito
    • Safari 2 and later; Private browsing
    • Opera 10.5 and later; Private navigation.

    For further information on how to set the "private" mode or how to delete cookies, consult the respective section in the browser help.

    Ulteriori informazioni sulla procedura da seguire per disabilitare i cookie sono disponibili sul sito Internet del fornitore del browser Internet attraverso la schermata di aiuto. Per informazioni sui browser normalmente utilizzati, puoi altresì consultare http://www.allaboutcookies.org/manage-cookies/index.html. Di seguito è possibile trovare i link alle istruzioni su come disabilitare i cookie nei browser più comuni:

    • Internet Explorer: http://windows.microsoft.com/it-it/internet-explorer/delete-manage-cookies#ie=ie-11
    • Mozilla Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
    • Google Chrome: https://support.google.com/chrome/answer/95647?hl=it
    • Apple Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT.

    If you use a mobile device, you should refer to its instruction manual to find out how to manage cookies.

    More information on how to disable third-party cookies is available by consulting the privacy policy or cookie policy of the third party in question accessible at the link indicated in the previous tables.

    For more information on your rights and how they can be exercised, see our Privacy Policy.

    Last updated: 16.12.2025 (Cookie Policy v1.1.0)

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